IMPORTANT UPDATES: Product Safety Recall - - GoodWe MS G3 inverter AC plug

Reason for Recall: The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard. The AC plug can be removed without the use of a tool and expose consumers to live terminals.

Hazard: There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals.

Please also reference: https://www.productsafety.gov.au/recalls/goodwe-australia-pty-ltd-%E2%80%94-goodwe-ms-30-solar-inverter

Dear Customers,

The AC plug on the MS G3 inverter has been identified as a non-compliant component on the inverter for Australia and New Zealand. This plug can be manually unplugged without the need for any tools. Removing this AC plug poses a risk of serious injury or death from electric shock to the consumer, if they attempt to access the live terminals.

It's important to note that this specific AC plug is only used on MS G3 5-10kW inverters and does not affect previous generations of the MS inverter, nor any other GoodWe product whatsoever. 

UPDATE: We now have rectified a significant portion of all affected models, with the installation of a connector clip, to make the plug compliant to the relevant electrical safety standards.  This is a quick process done on your property, free of charge for all affected customers. 

To identify if you have one of these inverters, just call our NEW dedicated Support dept who can assist you right away:

Phone: 1300 508 449

Email: support@goodwerecall.com.au

Or for more information, please visit: www.goodwerecall.com.au  

For Solar Installers who wish to carry out rectification works themselves, please contact the same dedicated support team.

As holders of seven consecutive TÜV Rheinland "All Quality Matters'' awards, GoodWe takes quality control extremely seriously, and are taking diligent steps to ensure no further issues arise. We sincerely apologise for any inconveniences caused and we look forward to continue providing our customers with the highest level of products, service and support going forward, and thank you for your continued support.